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Right of return

In accordance with article L121-20 of the French Consumer Code, the Consumer has a period of seven (7) clear calendar days in which to exercise his right of return without being required to give a reason therefor or bear a penalty, with the exception, if necessary, of expenses of return. The delay of seven (7) days runs from the date of receipt of deliverables.

Nevertheless, the right of return does not apply in the following cases: 

  • The providing of a service whose execution has started or has been entirely delivered before the end of the seven (7) day delay
  • The supply of goods made to the consumer's specifications or clearly personalized or which are liable to deteriorate or expire rapidly.

The SJR company recommends to Customers who want to exercise their right of return to notify the Customer Service, a return number of the concerned product(s) will be provided. The Customer will then receive an email, which must be enclosed in the return shipment, with the return number and the address where the product should be returned.

Packages for which no element is given to identify the sender (order number, name, first name, address) will not be accepted.

Customer is responsible for shipping charges and risk on all return shipments. Product(s) return will give rise to a refund equal to the sale price of the product(s) acquired (including the shipping costs and excluding the costs of return that the Customer shall bear).

Exchange, Refund

In case the delivery does not comply with the order, the Customer will be able to return the delivered product(s). In this case, in order for us to accept the return, the Customer will have to inform the Customer Service beforehand, and return the product(s) in perfect condition, in their original purchase condition and in their original packaging, as soon as possible.

The product(s) must be returned with the purchase invoice, to our Customer Service.

The returned product(s) will be refunded or exchanged at your request and depending on available stocks. In case of refund, this one will be done within thirty (30) days of receipt of your return package. The costs of return can then be refunded upon presentation of relevant vouchers. 

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